Return or Exchange
Return & Exchange Policy:
Always be sure to save a copy of the original receipt for your records. Typical turnaround time for returns & exchanges is approximately three weeks from the date of receipt. The customer is responsible for all shipping charges. Shipping charges are nonrefundable.
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Returns or Exchanges
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We accept returns and exchanges of unused, undamaged merchandise for a full refund up to 60 days, provided the merchandise is accompanied by the original receipt*.
*Returns and exchanges without an original receipt can still be made, however processing may take slightly longer. Contact Diana Haley-Bond at jewelrybecomesyou@gmail.com for instructions on processing a return or exchange without a receipt.
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Carefully package the merchandise to be returned in the original packaging or a protective mailer and enclose the original receipt along and mail to the following address. Email the return reason form at the bottom of the page
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Jewelry Becomes You
ATTN: Online Return/Exchange
15 Casey Court
Bear, DE. 19701
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Refunds can take up to 30 business days to completely process. Once received, your return or exchange will be processed, typically within 1-3 weeks of receipt. A refund for the original purchase price of the merchandise will be credited back to the same credit card used for the original purchase. If you made your purchase with a credit card, we will refund the charge and the credit should be reflected on your next statement, depending on the issuing bank and/or billing cycle*. Shipping charges are nonrefundable.
*Please note, your financial institution may take up to 10 days or more to process your refund and credit your account.
EXCHANGES
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Exchanges are processed like returns. Any difference in the purchase amount will be charged or credited accordingly. If the item exchanged is less expensive, we will issue a return to your original credit card used to make the purchase. If the item exchanged is more expensive than the original item, we will need to charge your card for the difference over the phone as we do not store credit card numbers. Once the exchanged item is received, any difference will be refunded or charged. The new item will be made if all the parts are in stock and we’ll ship the new item as soon as possible. Because all natural gemstones are different, I can not guarantee the replacement will be exactly the same. Please note, express shipping fees are non-refundable on exchange items.
